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What I Worked On

February 2021Before college the two main things I worked on, outside of school, were writing and programming. I didn't write essays. I wrote what beginning writers...

Built For You Spring ‘25: The future of customer service is calling

Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision...

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Who is Free Software for?

For a while I have been arguing that maybe there are some issues with the whole “Open*” movements, their founding myths and ideologies (see...

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A Multitasking App That Builds Your Websites and Runs Your Business for Less Than $400

Disclosure: Our goal is to feature products and services that we think you'll find...

How People Get Rich Now

April 2021Every year since 1982, Forbes magazine has published a list of the richest Americans. If we compare the 100 richest people in 1982 to the...

Evolving Intercom’s database infrastructure: Lessons and progress

A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...

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Sorting Algorithms with CUDA! | Ashwani Rathee

Building on my previous post on sorting algorithms, I implemented the same algorithms using CUDA to explore performance improvements through parallel computing. The...

How to Be the Best Boss, According to Shark Barbara Corcoran

It's Shark Tank investor Barbara Corcoran's birthday today.To celebrate, the 76-year-old shared some pictures on Instagram and advice...

The Real Reason to End the Death Penalty

April 2021When intellectuals talk about the death penalty, they talk about things like whether it's permissible for the state to take someone's life, whether the death...

Intercom on Product: Designing for Clarity

As Intercom’s product scaled, we struggled to keep the navigation clear and user-friendly. So how do you redesign information architecture without disrupting users? Senior Product...

The Evolution of IT Operations and Opsgenie

We’re committed to bringing our customers the best possible solutions to keep their teams connected, and their businesses running. That’s why Atlassian acquired Opsgenie...

People of Color Are Building Wealth By Working Side Hustles — But Here’s Why The Gig Economy Could Be Hurting Them, Too.

Opinions expressed by Entrepreneur contributors are their own. As of 2023, one in...

An NFT That Saves Lives

May 2021Noora Health, a nonprofit I've supported for years, just launched a new NFT. It has a dramatic name, Save Thousands of Lives, because that's what...

Transform gaming support: Give every player VIP-level service with Fin

In the world of online gaming, keeping players engaged is crucial. To keep the game going – and maximize revenue opportunities – operators need...

BOI Reporting Requirements Changed Yet Again — Do You Need to File By the New March Deadline? Find Out Here.

Opinions expressed by Entrepreneur contributors are their own. It's enough to make you...

Crazy New Ideas

May 2021There's one kind of opinion I'd be very afraid to express publicly. If someone I knew to be both a domain expert and a...

Escape the competition, with Peter Thiel

DARYL WOODSON: Speed is not manufactured by how fast the feet move, but how much force per step. REID HOFFMAN: That’s Darryl Woodson, a...