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The Fatal Pinch

December 2014Many startups go through a point a few months before they die where although they have a significant amount of money in the bank,...

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

How to Be an Expert in a Changing World

December 2014If the world were static, we could have monotonically increasing confidence in our beliefs. The more (and more varied) experience a belief survived, the...

PEP 810 – Explicit lazy imports

Break the Fast With Me and Sue Heilbronner in Longmont on 10/2

Let the Other 95% of Great Programmers In

Don’t Talk to Corp Dev

January 2015Corporate Development, aka corp dev, is the group within companies that buys other companies. If you're talking to someone from corp dev, that's why, whether...

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How to draw construction equipment for kids

All of this makes sense for a book that’s going step-by-step through the process of explaining how a road is built and what each...

The Hidden Costs of a Product Recall

Opinions expressed by Entrepreneur contributors are their own. For entrepreneurs, few events are more damaging than a...

What Doesn’t Seem Like Work?

January 2015My father is a mathematician. For most of my childhood he worked for Westinghouse, modelling nuclear reactors.He was one of those lucky people who...

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Beyond Smart

October 2021If you asked people what was special about Einstein, most would say that he was really smart. Even the ones who tried to give...

Scaling Customer Support with AI: Nuuly’s Winning Formula

We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her experience adopting AI in customer service. She tells Intercom’s Senior Director of...

PCBs, copper pours, ground planes, and you

In the early 1980s, a typical printed circuit board inside an 8-bit home computer looked roughly like this:To keep things simple, some hobbyists opt...

How a Mindfulness Practice Can Help You Beat Tech Overwhelm

Opinions expressed by Entrepreneur contributors are their own. Nearly every industry is going...

Is There Such a Thing as Good Taste?

November 2021(This essay is derived from a talk at the Cambridge Union.)When I was a kid, I'd have said there wasn't. My father told...

Designing for clarity: How we restructured Intercom’s Information Architecture

Every product reaches a moment when its foundation begins to strain under the weight of growth. For Intercom, we encountered this moment when it became...

French Police Free Kidnapped Ledger Executive After Day-Long Ordeal

TLDRFrench cryptocurrency executive David Balland endured a violent kidnapping from his home with his wife on January 21, 2025Kidnappers demanded cryptocurrency payment and reportedly...

Payment Processor Stripe Lays Off Employees Via Cartoon Duck

News of layoffs has seemed nonstop in January, with CNN, Citigroup, and Microsoft all cutting roles this week...

What Mistakes Do VCs Make When Fundraising? | by Mark Suster

A few weeks ago, I had the pleasure of talking to Samir Kaji on the Venture Unlocked podcast about a wide range of topics...

Putting Ideas into Words

February 2022Writing about something, even something you know well, usually shows you that you didn't know it as well as you thought. Putting ideas into words...

Learn to unlearn (Part 2), with Barry Diller

BARRY DILLER: I’ve now been running movie companies for 18 years, and if I never saw another script, I’d be a happy person.  REID...

A 4-step guide to get you started

The entire customer service industry is talking about adopting AI tools. Your customers are expecting it: 87% of support teams have seen an increase in...
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