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Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Today we hosted Pioneer 2025, our summit for AI customer service leaders.  Hundreds joined us in person and thousands tuned in virtually to hear about...

PEP 810 – Explicit lazy imports

Author: Pablo Galindo , Germán Méndez Bravo , Thomas Wouters , Dino Viehland , Brittany Reynoso , Noah Kim , Tim Stumbaugh Discussions-To: Discourse thread Status: Draft Type: Standards Track Created: 02-Oct-2025 Python-Version: 3.15 Post-History: 03-Oct-2025 Table of Contents This PEP introduces syntax for...

VMScape and why Xen dodged it

How to draw construction equipment for kids

All of this makes sense for a book that’s going step-by-step through the process of explaining how a road is built and what each...

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The Hidden Costs of a Product Recall

Opinions expressed by Entrepreneur contributors are their own. For entrepreneurs, few events are more damaging than a...

What Doesn’t Seem Like Work?

January 2015My father is a mathematician. For most of my childhood he worked for Westinghouse, modelling nuclear reactors.He was one of those lucky people who...

Navigating the AI storm: How to harness the power of AI without being crushed by it

For many support leaders, the world before and after AI feels drastically different. Rewind to before Q1 of 2023, and while the details varied, the...

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Mark Cuban Asks for TikTok Alternative Built on AT Protocol

Mark Cuban has been one of Bluesky's most vocal supporters in recent months. And now that the Supreme...

On Funding — Shots on Goal. Being great as a startup technology… | by Mark Suster

Being great as a startup technology investor of course requires a lot of things to come together:You need to have strong insights into where...

Heresy

April 2022One of the most surprising things I've witnessed in my lifetime is the rebirth of the concept of heresy.In his excellent biography of Newton,...

The Ticket: The Four Pillars of CX – A deep dive into what makes for great customer experiences

In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process,...

Jobs at FurtherAI | Y Combinator

At FurtherAI, we are building a workforce of AI Teammates to automate insurance workflows. These AI Teammates can practically automate any insurance workflow involving...

Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom

Dan Caruso’s new book Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom is available for...

Which Macy’s Stores Are Closing? New List Announced

This week, Macy's announced which of the 66 stores they were closing this year as part of their...

On Funding — The Denominator Effect | by Mark Suster

I recently wrote a post about funding for investors to think about having a diversified portfolio, which I called “shots on goal.” The thesis...

What I’ve Learned from Users

September 2022I recently told applicants to Y Combinator that the best advice I could give for getting in, per word, was Explain what...

How to build your company to last, with John Elkann

Masters of Scale: How to Build Your Company to Last with John Elkann – formatted transcript ROBERT PASIN: One of the first things he...

Intercom on Product: How we became an AI-first company

In the age of generative AI, all the foundational assumptions around tech are in flux, so we must look at everything we do with...

How ads are chewing through half of your mobile data

Many people see adverts as the scourge of the internet but they...