Today we hosted Pioneer 2025, our summit for AI customer service leaders.
Hundreds joined us in person and thousands tuned in virtually to hear about...
January 2015My father is a mathematician. For most of my childhood he worked
for Westinghouse, modelling nuclear reactors.He was one of those lucky people who...
April 2022One of the most surprising things I've witnessed in my lifetime is
the rebirth of the concept of heresy.In his excellent biography of Newton,...
In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process,...
At FurtherAI, we are building a workforce of AI Teammates to automate insurance workflows. These AI Teammates can practically automate any insurance workflow involving...
Dan Caruso’s new book Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom is available for...