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What I Worked On

February 2021Before college the two main things I worked on, outside of school, were writing and programming. I didn't write essays. I wrote what beginning writers...

Let fires burn, with Selina Tobaccowala

Built For You Spring ‘25: The future of customer service is calling

Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision...

Not OK, Cupid | Fastmail

Apple Is Losing $1 Billion a Year on Apple TV+ Streaming

Write Simply

Who is Free Software for?

For a while I have been arguing that maybe there are some issues with the whole “Open*” movements, their founding myths and ideologies (see...

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A Multitasking App That Builds Your Websites and Runs Your Business for Less Than $400

Disclosure: Our goal is to feature products and services that we think you'll find...

How People Get Rich Now

April 2021Every year since 1982, Forbes magazine has published a list of the richest Americans. If we compare the 100 richest people in 1982 to the...

Evolving Intercom’s database infrastructure: Lessons and progress

A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...

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How to Work Hard

June 2021It might not seem there's much to learn about how to work hard. Anyone who's been to school knows what it entails, even if...

This is getting real: Welcome to the AI revolution

AI has gone from possible to inevitable to certain. Now, it’s up to us to define what comes next. At our first-ever AI customer service...

Gary Shteyngart: Behold My Suit!

The DreamA fine suit made just for me. From the best fabrics. By the best tailor. Paired with the best bespoke shoes.A suit that...

The Free AI Tool That Will 3x Your Sales

Opinions expressed by Entrepreneur contributors are their own. Stop guessing what works in...

Weird Languages

August 2021When people say that in their experience all programming languages are basically equivalent, they're making a statement not about languages but about the kind of...

The infinite learner (Part 1), with Barry Diller

REID HOFFMAN: Every executive and every entrepreneur will face moments of truth. Moments when their skill is judged. When their worth is determined....

Announcing our new ‘Customer Service Transformation Report’

For years, we’ve conducted annual research on the trends shaping the customer service space and shared those insights in our Customer Service Trends Report....

OWASP Non-Human Identities Top 10

This comprehensive list highlights the most critical challenges in integrating Non-Human Identities (NHIs) into...

Why “Doing Less” Is The Key To Scaling Your Small Business These Next 6 Months

Opinions expressed by Entrepreneur contributors are their own. I travel a lot for...

Beyond Smart

October 2021If you asked people what was special about Einstein, most would say that he was really smart. Even the ones who tried to give...

Scaling Customer Support with AI: Nuuly’s Winning Formula

We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her experience adopting AI in customer service. She tells Intercom’s Senior Director of...

PCBs, copper pours, ground planes, and you

In the early 1980s, a typical printed circuit board inside an 8-bit home computer looked roughly like this:To keep things simple, some hobbyists opt...
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