CHERYL KELLOND: I’m driving this huge rig that’s like 35 feet long over highways and bumpy roads.
HOFFMAN: That’s Cheryl Kellond, entrepreneur and amateur...
A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...
Building on my previous post on sorting algorithms, I implemented the same algorithms using CUDA to explore performance improvements through parallel computing. The...
Every product reaches a moment when its foundation begins to strain under the weight of growth.
For Intercom, we encountered this moment when it became...
TLDRFrench cryptocurrency executive David Balland endured a violent kidnapping from his home with his wife on January 21, 2025Kidnappers demanded cryptocurrency payment and reportedly...
February 2022Writing about something, even something you know well, usually shows
you that you didn't know it as well as you thought. Putting ideas
into words...
The entire customer service industry is talking about adopting AI tools.
Your customers are expecting it: 87% of support teams have seen an increase in...
April 2022One of the most surprising things I've witnessed in my lifetime is
the rebirth of the concept of heresy.In his excellent biography of Newton,...