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Let fires burn, with Selina Tobaccowala

CHERYL KELLOND: I’m driving this huge rig that’s like 35 feet long over highways and bumpy roads. HOFFMAN: That’s Cheryl Kellond, entrepreneur and amateur...

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

Not OK, Cupid | Fastmail

I don’t usually like to call out the bad behaviour of specific companies, but the egregious mis-design and lack of acknowledging it justify...

Apple Is Losing $1 Billion a Year on Apple TV+ Streaming

Write Simply

Response Time: Vol. 42 – The Intercom Blog

A Multitasking App That Builds Your Websites and Runs Your Business for Less Than $400

Disclosure: Our goal is to feature products and services that we think you'll find...

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How People Get Rich Now

April 2021Every year since 1982, Forbes magazine has published a list of the richest Americans. If we compare the 100 richest people in 1982 to the...

Evolving Intercom’s database infrastructure: Lessons and progress

A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...

Sorting Algorithms with CUDA! | Ashwani Rathee

Building on my previous post on sorting algorithms, I implemented the same algorithms using CUDA to explore performance improvements through parallel computing. The...

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Is There Such a Thing as Good Taste?

November 2021(This essay is derived from a talk at the Cambridge Union.)When I was a kid, I'd have said there wasn't. My father told...

Designing for clarity: How we restructured Intercom’s Information Architecture

Every product reaches a moment when its foundation begins to strain under the weight of growth. For Intercom, we encountered this moment when it became...

French Police Free Kidnapped Ledger Executive After Day-Long Ordeal

TLDRFrench cryptocurrency executive David Balland endured a violent kidnapping from his home with his wife on January 21, 2025Kidnappers demanded cryptocurrency payment and reportedly...

Payment Processor Stripe Lays Off Employees Via Cartoon Duck

News of layoffs has seemed nonstop in January, with CNN, Citigroup, and Microsoft all cutting roles this week...

What Mistakes Do VCs Make When Fundraising? | by Mark Suster

A few weeks ago, I had the pleasure of talking to Samir Kaji on the Venture Unlocked podcast about a wide range of topics...

Putting Ideas into Words

February 2022Writing about something, even something you know well, usually shows you that you didn't know it as well as you thought. Putting ideas into words...

Learn to unlearn (Part 2), with Barry Diller

BARRY DILLER: I’ve now been running movie companies for 18 years, and if I never saw another script, I’d be a happy person.  REID...

A 4-step guide to get you started

The entire customer service industry is talking about adopting AI tools. Your customers are expecting it: 87% of support teams have seen an increase in...

Kalman Filter Tutorial

Mark Cuban Asks for TikTok Alternative Built on AT Protocol

Mark Cuban has been one of Bluesky's most vocal supporters in recent months. And now that the Supreme...

On Funding — Shots on Goal. Being great as a startup technology… | by Mark Suster

Being great as a startup technology investor of course requires a lot of things to come together:You need to have strong insights into where...

Heresy

April 2022One of the most surprising things I've witnessed in my lifetime is the rebirth of the concept of heresy.In his excellent biography of Newton,...
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