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What I Worked On

February 2021Before college the two main things I worked on, outside of school, were writing and programming. I didn't write essays. I wrote what beginning writers...

Let fires burn, with Selina Tobaccowala

Built For You Spring ‘25: The future of customer service is calling

Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision...

Not OK, Cupid | Fastmail

Apple Is Losing $1 Billion a Year on Apple TV+ Streaming

Write Simply

Who is Free Software for?

For a while I have been arguing that maybe there are some issues with the whole “Open*” movements, their founding myths and ideologies (see...

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A Multitasking App That Builds Your Websites and Runs Your Business for Less Than $400

Disclosure: Our goal is to feature products and services that we think you'll find...

How People Get Rich Now

April 2021Every year since 1982, Forbes magazine has published a list of the richest Americans. If we compare the 100 richest people in 1982 to the...

Evolving Intercom’s database infrastructure: Lessons and progress

A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...

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Heresy

April 2022One of the most surprising things I've witnessed in my lifetime is the rebirth of the concept of heresy.In his excellent biography of Newton,...

The Ticket: The Four Pillars of CX – A deep dive into what makes for great customer experiences

In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process,...

Jobs at FurtherAI | Y Combinator

At FurtherAI, we are building a workforce of AI Teammates to automate insurance workflows. These AI Teammates can practically automate any insurance workflow involving...

Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom

Dan Caruso’s new book Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom is available for...

Which Macy’s Stores Are Closing? New List Announced

This week, Macy's announced which of the 66 stores they were closing this year as part of their...

On Funding — The Denominator Effect | by Mark Suster

I recently wrote a post about funding for investors to think about having a diversified portfolio, which I called “shots on goal.” The thesis...

What I’ve Learned from Users

September 2022I recently told applicants to Y Combinator that the best advice I could give for getting in, per word, was Explain what...

How to build your company to last, with John Elkann

Masters of Scale: How to Build Your Company to Last with John Elkann – formatted transcript ROBERT PASIN: One of the first things he...

Intercom on Product: How we became an AI-first company

In the age of generative AI, all the foundational assumptions around tech are in flux, so we must look at everything we do with...

How ads are chewing through half of your mobile data

Many people see adverts as the scourge of the internet but they...

A Faster PC Is Just One Click Away—and Just $14.99

Disclosure: Our goal is to feature products and services that we think you'll find...

Introducing Trust, and the Importance of Product-Founder Fit | by Mark Suster

Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. Most of these startups spend the lion’s...
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