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Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Today we hosted Pioneer 2025, our summit for AI customer service leaders.  Hundreds joined us in person and thousands tuned in virtually to hear about...

Reverse Engineering a 1979 Camera’s Spec

PEP 810 – Explicit lazy imports

Author: Pablo Galindo , Germán Méndez Bravo , Thomas Wouters , Dino Viehland , Brittany Reynoso , Noah Kim , Tim Stumbaugh Discussions-To: Discourse thread Status: Draft Type: Standards Track Created: 02-Oct-2025 Python-Version: 3.15 Post-History: 03-Oct-2025 Table of Contents This PEP introduces syntax for...

Break the Fast With Me and Sue Heilbronner in Longmont on 10/2

Let the Other 95% of Great Programmers In

VMScape and why Xen dodged it

How to draw construction equipment for kids

All of this makes sense for a book that’s going step-by-step through the process of explaining how a road is built and what each...

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The Hidden Costs of a Product Recall

Opinions expressed by Entrepreneur contributors are their own. For entrepreneurs, few events are more damaging than a...

What Doesn’t Seem Like Work?

January 2015My father is a mathematician. For most of my childhood he worked for Westinghouse, modelling nuclear reactors.He was one of those lucky people who...

Navigating the AI storm: How to harness the power of AI without being crushed by it

For many support leaders, the world before and after AI feels drastically different. Rewind to before Q1 of 2023, and while the details varied, the...

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Delegation is the Only Way to Scale. But Most CEOs Do It Wrong

Opinions expressed by Entrepreneur contributors are their own. Let's be clear: delegation is not optional if you...

The Risk of Discovery

January 2017Because biographies of famous scientists tend to edit out their mistakes, we underestimate the degree of risk they were willing to take. And because...

Navigating AI metrics – The Intercom Blog

How do you lead a support team in this new world with AI metrics? The technology is amazing, but our assumptions and processes for understanding...

What to know about new travel fee to enter the US

Visitors to the United States will need to pay a "visa integrity fee," according to a provision of the Trump administration's recently enacted One...

Givers, Takers, and Building Cultures That Last with Adam Grant

I’m on my way to Chicago for the day to give several talks on Give First: The Power of Mentorship and spend time with my long-time...

How to Calmly Confront Bad Reviews and Turn Them Into Growth

Opinions expressed by Entrepreneur contributors are their own. We entrepreneurs pour our hearts and souls into our...

Charisma / Power

January 2017People who are powerful but uncharismatic will tend to be disliked. Their power makes them a target for criticism that they don't have the charisma...

Stop monitoring systems; start monitoring outcomes

When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. At Intercom, where...

Is This New Swim Stroke the Fastest Yet?

I tug my black swim cap over my hair, strap on my pink goggles,...

Leadership, Ego, and Saying No with Seth Godin

https://www.youtube.com/watch?v=ha-73NEcu0QI’ve been enjoying doing podcasts again on the Techstars Give First Podcast. When I went into hibernation two years ago, David carried the...

How to Spot Trends and Turn Them Into Business Growth

Opinions expressed by Entrepreneur contributors are their own. The question of 'next trends' isn't whether a trend...

General and Surprising

September 2017The most valuable insights are both general and surprising. F = ma for example. But general and surprising is a hard combination to achieve. That territory...
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