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Let fires burn, with Selina Tobaccowala

CHERYL KELLOND: I’m driving this huge rig that’s like 35 feet long over highways and bumpy roads. HOFFMAN: That’s Cheryl Kellond, entrepreneur and amateur...

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

Not OK, Cupid | Fastmail

I don’t usually like to call out the bad behaviour of specific companies, but the egregious mis-design and lack of acknowledging it justify...

Apple Is Losing $1 Billion a Year on Apple TV+ Streaming

Write Simply

Response Time: Vol. 42 – The Intercom Blog

A Multitasking App That Builds Your Websites and Runs Your Business for Less Than $400

Disclosure: Our goal is to feature products and services that we think you'll find...

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How People Get Rich Now

April 2021Every year since 1982, Forbes magazine has published a list of the richest Americans. If we compare the 100 richest people in 1982 to the...

Evolving Intercom’s database infrastructure: Lessons and progress

A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+...

Sorting Algorithms with CUDA! | Ashwani Rathee

Building on my previous post on sorting algorithms, I implemented the same algorithms using CUDA to explore performance improvements through parallel computing. The...

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How we scaled engineering enablement and infrastructure at Intercom

At Intercom, we learned the hard way that simply picking a few “core” technologies isn’t enough to build on. Without a clearly defined strategy for...

YouTuber won DMCA fight with fake Nintendo lawyer by detecting spoofed email

Defending his livelihood, Neumayer...

The Highest-Paying Winter Side Hustles — Plus Expert Advice

'Tis the season to start a side hustle. Many Americans are eager to earn some extra cash ahead...

The Changing Venture Landscape. The world around us is being disrupted… | by Mark Suster

10 min read·Sep 10, 2021The world around us is being disrupted by the acceleration of technology into more industries and more consumer applications. Society...

What You (Want to)* Want

November 2022Since I was about 9 I've been puzzled by the apparent contradiction between being made of matter that behaves in a predictable way, and the...

How to price your product to scale, with Payal Kadakia

PAYAL KADAKIA: Every weekend I was, I felt like I was on a mini roadshow. Where my parents would come with me and...

Making the best of a bad situation: Lessons from an Intercom outage

Imagine starting your day with a page about elevated exceptions, diving into Datadog, and uncovering a lurking 32-bit integer limit in one of the...

Open source projects drown in bad bug reports penned by AI • The Register

Software vulnerability submissions generated by AI models have ushered in a "new era of slop security reports for open source" – and the devs...

This Resale Franchise Saves 6 Items From Landfills Every Second

Winmark Corporation, the resale franchisor behind brands like Plato's Closet, Once Upon A Child, Play It Again Sports,...

Density & the Future of Real Estate | by Mark Suster

Nearly six years ago, I was thrilled to invest in Andrew Farah and the team at Density when they had a vision for building...

The Need to Read

November 2022In the science fiction books I read as a kid, reading had often been replaced by some more efficient way of acquiring knowledge. Mysterious "tapes"...

Intercom’s 2024 in review – The Intercom Blog

If 2023 was the year AI burst on to the scene, 2024 was the year it truly came of age in customer service. We moved...
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