December 2014If the world were static, we could have monotonically increasing
confidence in our beliefs. The more (and more varied) experience
a belief survived, the...
January 2015Corporate Development, aka corp dev, is the group within companies
that buys other companies. If you're talking to someone from corp
dev, that's why, whether...
January 2015My father is a mathematician. For most of my childhood he worked
for Westinghouse, modelling nuclear reactors.He was one of those lucky people who...
You satisfy your customers, but can you satisfy our curiosity?
With Emily Bach, Customer Support Team Lead at Mangomint.
Please tell us a little bit about...
December 2019I've seen the same pattern in many different fields: even though
lots of people have worked hard in the field, only a small fraction
of...
Every day, millions of customers have terrible experiences. Support teams get blamed. Budgets get slashed. Quality drops further. Everyone shrugs and calls it "the...
December 2019There are two distinct ways to be politically moderate: on purpose
and by accident. Intentional moderates are trimmers, deliberately
choosing a position mid-way between the...