December 2019The most damaging thing you learned in school wasn't something you
learned in any specific class. It was learning to get good grades.When I...
Every day, millions of customers have terrible experiences. Support teams get blamed. Budgets get slashed. Quality drops further. Everyone shrugs and calls it "the...
December 2019There are two distinct ways to be politically moderate: on purpose
and by accident. Intentional moderates are trimmers, deliberately
choosing a position mid-way between the...
Fin has helped Anthropic – one of the world’s leading AI labs – revolutionize its customer service. By successfully implementing Al-first strategies, Anthropic’s team...
May 2021Most people think of nerds as quiet, diffident people. In ordinary
social situations they are — as quiet and diffident as the star
quarterback would...
While scanning through conversations in our team inboxes recently, I realized that there are times where customers don’t believe the responses from our AI...
In 1966, computing was in its infancy, and the concept of data storage and processing looked drastically different from today’s instant access to vast...