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The Lesson to Unlearn

December 2019The most damaging thing you learned in school wasn't something you learned in any specific class. It was learning to get good grades.When I...

Careers | Solidroad

Every day, millions of customers have terrible experiences. Support teams get blamed. Budgets get slashed. Quality drops further. Everyone shrugs and calls it "the...

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30 Minutes of Awesome With Seth Godin

Wow did I need that this morning!I was feeling tired and a little down before our call. I slept until the last possible minute...

The Next Chapter for Streetball? How Creators Are Taking Over Basketball

Opinions expressed by Entrepreneur contributors are their own. Every basketball player dreams of making it to the...

The Two Kinds of Moderate

December 2019There are two distinct ways to be politically moderate: on purpose and by accident. Intentional moderates are trimmers, deliberately choosing a position mid-way between the...

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Look for the ideas that come at you sideways, with Diane Greene

REID HOFFMAN: We talk a lot about being a master of scale on this podcast. But for a few minutes, let’s talk about...

Build vs buy: The high bar for building your own AI agent

It’s enticingly easy to build AI-powered software. But if you do it for the wrong reasons – or don’t grasp the trade-offs – you’ll...

ricochet-im/ricochet: Anonymous peer-to-peer instant messaging

Anonymous metadata-resistant instant messaging that just works. Ricochet is an experimental kind of instant messaging that doesn't trust anyone with your identity, your contact list,...

JPMorgan Is Reportedly Laying Off Around 1,000 Workers

JPMorgan has begun laying off what is expected to be fewer than 1,000 employees, according to a report...

How to Work Hard

June 2021It might not seem there's much to learn about how to work hard. Anyone who's been to school knows what it entails, even if...

This is getting real: Welcome to the AI revolution

AI has gone from possible to inevitable to certain. Now, it’s up to us to define what comes next. At our first-ever AI customer service...

Gary Shteyngart: Behold My Suit!

The DreamA fine suit made just for me. From the best fabrics. By the best tailor. Paired with the best bespoke shoes.A suit that...

The Free AI Tool That Will 3x Your Sales

Opinions expressed by Entrepreneur contributors are their own. Stop guessing what works in...

Weird Languages

August 2021When people say that in their experience all programming languages are basically equivalent, they're making a statement not about languages but about the kind of...

The infinite learner (Part 1), with Barry Diller

REID HOFFMAN: Every executive and every entrepreneur will face moments of truth. Moments when their skill is judged. When their worth is determined....

Announcing our new ‘Customer Service Transformation Report’

For years, we’ve conducted annual research on the trends shaping the customer service space and shared those insights in our Customer Service Trends Report....

OWASP Non-Human Identities Top 10

This comprehensive list highlights the most critical challenges in integrating Non-Human Identities (NHIs) into...