Scaling Customer Support with AI: Nuuly’s Winning Formula

We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her experience adopting AI in customer service.

She tells Intercom’s Senior Director of Human Support, Bobby Stapleton, about the immense impact it’s had for both Nuuly’s support team and customers, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.